What 'maintenance' actually means
A website is software, and software rots. Maintenance is the ongoing work that keeps it secure, fast and working: applying updates, taking backups, watching for problems and fixing small things before they become expensive things. Our website maintenance service exists because most business owners quite reasonably have better things to do.
The essentials every plan should cover
Software and security updates applied promptly. Backups taken regularly — and actually tested, because an untested backup is a hope, not a backup. Uptime monitoring so someone notices when the site goes down. SSL certificate renewal. And a sensible allowance of small content changes, because a phone number you can't update is a liability.
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What it typically costs
For a small business website, care plans in the UK commonly run from roughly £20 to £100 a month, depending on what's included and how quickly support responds. Anything dramatically cheaper usually means nothing is actually being done; anything much pricier should come with clearly itemised value.
What's usually not included
Redesigns, new features, content writing and marketing work almost always sit outside a maintenance plan — they're projects, not upkeep. A good provider says this clearly upfront rather than surprising you later.
Red flags to watch for
No mention of backups. No commitment on response times. Vague wording about 'support' with nothing specific. And any arrangement where you can't get access to your own site, hosting or domain — you should always be able to leave.
DIY vs done-for-you
If you run a simple site and you're comfortable updating software and restoring backups, doing it yourself is legitimate. The calculation changes the day a hacked or broken site costs you a week's enquiries. Most small businesses reach that point sooner than they expect — especially on platforms like WordPress where updates are frequent.
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